Terms and Conditions

By ordering from Phoenix 3D Laser Printing, you agree to these terms and conditions. If you have any questions concerning these policies, please feel free to email phoenix3dlaserprinting@gmail.com

Returns and Refunds

Our products may not be returned or refunded once they have been custom engraved or personalized. The only exception is if we mistakenly engrave differently than what was provided and signed off on the proof. In that case, we will re-engrave on a new product of the same item (or similar item, if the original is no longer available) at our expense. Any errors of ours must be brought to our attention within 10 days of you receiving the completed order.

Proofs and Customization

 We do not correct spelling or grammatical errors in personalization text, since some words may be misspelled or differently spelled on purpose. It is your responsibility to ensure the text you have submitted is spelled correctly and free of grammatical errors.

All personalization text and instructions should be submitted either through our web store or email. Handwritten text is never guaranteed; if we misread handwriting and have to redo the order, this will be considered customer error.

Shipping

Shipping charges at the time of checkout are an estimate, based upon average shipping rates; the actual shipping cost may end up higher. You will be notified of the actual shipping cost before your order is processed. If the new shipping charge is not acceptable to you, you may request a different shipping method.

We are not responsible for shipping transit time. Transit times are provided by the individual carrier and may vary, especially during busy shipping periods like the holidays.

Payment

Immediate processing payment methods include Visa, Mastercard, etc.

Pricing Changes

We reserve the right to modify the pricing provided with or without notice. We make every effort to ensure our pricing listed in our web store is accurate and that a pricing change would only occur when we discover an error on a product. You will be notified of any price changes and will have the opportunity to cancel your order.